Texas Regulatory Licensing Services


Frequently Asked Questions (FAQ)

1. What browser should I be using?
2. What do I do if I receive the 'Entity Already Exists under another User ID' error?
3. What do I do if I forgot my password and don't remember my secret question answer?
4. What do I do if I am locked out of my account?
5. What do I do if I receive the 'No Matching Records' error?
6. What do I do if I submit my online application and receive the 'Technical Difficulties, Please Cancel Your Application' error?
7. What do I do if I try to pay and I'm asked to 'Select Board to Pay' with no options?
8. What do I do if I see a 'Bad Gateway or Service Temporarily Unavailable' error?
9. What do I do if I see a blank box when viewing my application status?
10. What do I do if I encounter a payment issue?
11. What agencies do we support and how do I contact them?
12. What do I do if I receive the 'Enable cookies for this site in the browser'?



1. What browser should I be using?

Please be sure you are using Internet Explorer version 9 and up, Firefox version 27 and up, or Google Chrome version 12 and up. All other browsers and hand-held devices are not compatible with the online system.

2. What do I do if I receive the "Entity Already Exists under another User ID" error?

  • Means that your license is associated with another login or email address.
  • Go to the Quick Start Menu. If you see your license on the right hand side then you have already added it to your online account and can do one of the options on the left hand side of the screen.
  • If you don't see your license then contact us being sure to include your: Full Name, Profession, License Number, and email address that you want your license(s) to be under and the old email account if it is known.

3. What do I do if I forgot my password and don't remember my secret question answer or userid?

  • Please contact us and include the email address you are using that requires the password to be reset.
  • Once you receive your temporary password from the online system and create your own password, please answer "No" for the following question "Do you now or have you ever held a license/registration issued by this agency?". From the Quick Start Menu you should be able to see your license if it is already added to your online account on the right side of the screen. If you do not see your license then you can click on "Add Licenses to Registration" link. If you are applying for a license for the first time then you would click "Apply for a New License" link. If you have already applied for a license you can click on "Application Status" to check on the status if it is still open.

4. What do I do if I am locked out of my account?

Your account will automatically be unlocked after 1 hour. If it is not unlocked after an hour please choose the 'Forgot Password?' option on the home page and login with the temporary password that has been emailed. The 'Forget Password' option will only unlock your account after 1 hour has passed.


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5. What do I do if I receive the 'No Matching Records' error?

  • Means that one of the key pieces of information that you have entered does not match the records that are stored in the database system.
  • Please contact us being sure to include your: Full Name, Profession, License Number, userid (email address), and data that was entered for matching. DO NOT include your private information such as SSN.
  • In the event that your data is incorrect in our licensing database, you will need to contact your respective agency to get it corrected.

6. What do I do if I submit my online application and receive the 'Technical Difficulties, Please Cancel Your Application' error?

  • When entering numbers, please be sure to use whole numbers only. No decimals or dashes.
  • For all date entries be sure it is in the MM/DD/YYYY format such as 05/04/2011
  • Open the application as follow:
    • Click on your application link to try again and choose 'Start a New Application' instead of resuming your previous application
    • If you have an address update, please update the existing address instead of deleting and adding a new one.
    • Submit the application again once all other information in the online application has been updated/entered.
  • If you still receive the error after following the tips above, please contact us being sure to include your: Full Name, Profession, License Number, userid (email address) being sure to not include your SSN.

7. What do I do if I try to pay and I'm asked to 'Select Board to Pay' with no options?

  • Please confirm you are using a compatible browser (see question 1).
  • If you still receive the error, please contact us.

8. What do I do if I see a 'Bad Gateway or Service Temporarily Unavailable' error?

Please try again within the next 15 to 20 minutes. If the error continues please contact us.


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9. What do I do if I see a blank box when viewing my application status?

This is an Internet Explorer 10 bug and can be corrected by doing one of the following tasks:

  • Turn on Compatibility View (Tools --> Compatibility View Settings --> Add)
  • Adjust the window size

10. What do I do if I encounter a payment issue?

If you submitted your online application and have reached the payment page and have encountered an error please call 800-399-2969. Questions about the fee being charged should be directed to your agency. See contact information below.


11. What agencies do we support and how do I contact them?

Technical Support is provided to the agencies listed below. If you have questions regarding the completion of an initial license application, application status, name changes, address changes, fee amounts, or compliance requirements, please contact your respective licensing board from the list below.

12. What do I do if I receive the 'Enable cookies for this site in the browser'?

You will need to enable cookies in order to utilize our online application. Below are some instructions for our compatible browsers:

  • Internet Explorer: Navigate to Tools -> Internet Options -> Privacy -> Advanced and be sure "Accept" is selected for First-party Cookies. Make sure the "Always allow session cookies" is checked as well. When you complete your transaction you can return your settings to as they were before.
  • Firefox: Navigate to Options -> Privacy -> History and change Remember History to Use Custom Settings for History, then be sure Accept cookies from sites is selected.When you complete your transaction you can return your settings to as they were before.
  • Chrome: Navigate to Settings -> Privacy -> Content Settings -> Cookies and select "Allow local data to be set". When you complete your transaction you can return your settings to as they were before.

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Tips for Successful System Usage

  • Please DO NOT repeatedly press refresh/reload while waiting for any page within the system.
  • Please DO NOT repeatedly close your browser window and open another one
  • If a page is loading a bit slowly, please DO wait and let your browser spin while it waits for the server to respond.